If you are experiencing issues with your service please don’t press the “reset” button on the back of the Helio Equipment or change any cabling.
9/18/2025 – 2:00PM – We are currently investigating a service outage at The Chelsea, we ask that you don’t make any changes to our equipment in your apartment. We will update as soon as we have additional details.
9/18/2025 – 2:20PM – Service has been restored, we will be investigating the cause of this and resolve any issues that are discovered.
All other systems are currently functioning normally.
If you are experiencing connection or speed issues with your network in one of our buildings and it is not listed above, we suggest you reboot your router which is typically located in the bedroom closet. To reboot, please unplug the power cable, wait 10 seconds and then plug it back in. The router will take roughly 2-3 minutes before it is back online. Please don’t press the reset button on the back of the router as this will result in a factory reset of the router and further delay you being able to use your connection.